Support Center

Find answers, get help, and connect with our support team. We're here to help you get the most out of Nyata AI.

Help Categories

Browse topics by category to find the help you need

Getting Started

New to Nyata AI? Learn how to create your free account, choose AI characters, and start earning streak rewards.

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Streak Rewards Guide

Master the art of building daily streaks and unlock exclusive discounts from Tesco, Deliveroo, Spotify, and more.

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AI Characters Guide

Discover all our AI personalities and learn how to get the most engaging conversations from each character.

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Account & Settings

Manage your free account, update preferences, and customize your Nyata AI experience.

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Troubleshooting

Fix common issues like slow loading, connection problems, password resets, and app crashes.

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Bristol & UWE Resources

Access Bristol's free meals locations, community services, and UWE campus navigation features.

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What is Nyata AI? +
Nyata AI is a platform that offers intelligent AI companions designed to engage in natural, meaningful conversations. Our AI characters can learn from interactions, adapt to your communication style, and provide companionship, assistance, and entertainment. Whether you're looking for a friendly chat, help with productivity, or creative collaboration, Nyata AI characters are designed to provide a personalized experience.
Is Nyata AI really completely free? +
Yes! Nyata AI is completely free to use. Create a free account and get unlimited messages, access to all AI characters, daily streak rewards, conversation history, Bristol local resources, UWE campus navigation, and all our features. No credit card required, no hidden fees, no premium tiers - just pure AI conversation and rewards!
How do I get started with Nyata AI? +
Getting started is simple:
1. Sign up for a free account on our website or download our mobile app
2. Choose from our selection of AI characters
3. Start chatting immediately - no complex setup required

Free accounts have access to unlimited conversations, daily streak rewards, and all features!
Can I try Nyata AI as a guest? +
Yes! You can try any AI character as a guest with 5 free messages per session. No sign-up required. To unlock unlimited conversations, streak rewards, conversation history, and all our amazing features, simply create a completely free account - no credit card needed!
How do streak rewards work? +
Build daily streaks by chatting with our AI characters and unlock exclusive discounts from popular brands. The longer your streak, the better the rewards - from 10% and 20% off to even free rewards! Some discount codes work, some don't - it's all part of the fun and excitement of earning rewards. Streaks include rewards from Tesco, Deliveroo, Spotify, Nike, Amazon Prime, and mystery brands!
What AI characters are available? +
We have several AI personalities to choose from:
Professional Male - Confident and knowledgeable companion for professional discussions
Professional Female - Empathetic and insightful guide for meaningful conversations
Teacher - Experienced educator ready to help you learn
Gym Trainer - Personal fitness coach for health guidance
Child - Friendly and curious companion for playful conversations
Mystery Character - Coming soon!

All characters are available for free with unlimited messages.
How does the Bristol local resources feature work? +
Our AI has up-to-date information on Bristol's free meals locations, community services, and resources to help with cost of living challenges. Simply ask any AI character about "free meals in Bristol," "community services," or "local help" and they'll provide current information about locations, opening hours, and services offered. This feature helps connect you with local support when you need it most.
What is UWE campus navigation? +
Our AI characters can help UWE students navigate the campus by providing information about university blocks, facilities, and services. Ask about specific buildings, lecture halls, libraries, cafeterias, or student services, and our AI will guide you to the right location. This feature is especially helpful for new students or visitors to the University of the West of England campus.
How does the AI learn and grow? +
Our AI evolves with every conversation by learning from user interactions to provide increasingly personalized and intelligent responses. The more you chat, the better your AI companion understands your preferences, communication style, and interests. This learning happens while maintaining your privacy - we use anonymized data to improve responses across the platform.
What smart booking features are coming? +
Soon you'll be able to book Uber rides, Airbnb stays, hotels, restaurants, and cinema tickets directly through Nyata AI - all with transparent pricing and no hidden fees! This feature will make it easier to plan your day and make reservations through simple conversation with our AI characters.
Is my data safe and private? +
Yes! Your conversations are private and encrypted. We prioritize data protection and only use anonymized data to improve AI responses. You can delete your conversation history at any time, and we comply with GDPR and other data protection regulations. We never share your personal information with third parties without your consent.
Can I access my conversation history? +
Yes! With a free account, you can access all your past conversations at any time. Your AI companions remember your interactions for continuity, making each conversation build upon previous ones. This helps create more meaningful and personalized interactions over time.
Will there be file sharing capabilities? +
Yes! Soon you'll be able to share images and documents with your AI companion to get help and insights on your files. This feature will allow for richer interactions where you can get assistance with visual content, document analysis, and more comprehensive support.
What devices and platforms are supported? +
Nyata AI works on:
Web browsers - Chrome, Firefox, Safari, Edge (latest versions)
Mobile - iOS (12.0+) and Android (8.0+) apps
Desktop apps - Windows 10/11 and macOS 10.14+

We recommend using the latest version of your preferred platform for the best experience.
How do I reset my password? +
To reset your password:
1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a reset link
5. Follow the instructions to create a new password

If you don't receive the email, check your spam folder or contact us at support@nyataai.co.uk
How do I delete my account? +
To delete your account:
1. Click on your profile in the top left corner
2. Select "Profile"
3. Scroll to the settings section
4. Click "Delete Account"
5. Confirm deletion

We'll immediately deactivate your account and delete your personal information within 30 days. You can also email us at support@nyataai.co.uk to request account deletion.

Get In Touch

Choose your preferred way to reach our support team

Email Support

Send us an email and we'll get back to you within 24 hours.

General Inquiries:

support@nyataai.co.uk

Donations & Partnerships:

support@nyataai.co.uk

Response Time: Within 24 hours
Send Email

Phone Support

Phone number coming soon! We're setting up our UK phone support line.

UK: Number to be confirmed
Hours: Monday-Friday, 9:00-17:00

In the meantime, please use email or live chat for immediate assistance.

Live Chat

Chat with our support team in real-time. Available 24/7 for all users.

Available 24/7
For all users (completely free)
Access through app or website

Look for the chat icon in the bottom right corner of your screen.

Visit Us

Nyata Ltd
Company Number: 16286344

(Registered in England and Wales with Companies House - gov.uk/companieshouse)

Address:

1f23 Student Venture
University of the West of England
Bristol, BS1

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