Terms of Service

1. Agreement to Terms

Welcome to Nyata AI. These Terms of Service ("Terms") constitute a legally binding agreement between you and Nyata Ltd ("we", "us", "our", or "Company"), a company registered in England and Wales, regarding your access to and use of the Nyata AI mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. How we collect and use your personal data is explained separately in our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

2. Description of Services

Nyata AI provides an AI-powered companion application designed to help Bristol residents access community services, support resources, local information, and transportation services. Our Services include:

• AI Chat Companion: Conversational AI characters with different personalities and specialties
• Bristol Services Information: Information about free meals, food banks, community events, housing support, and local services
• Taxi Booking: Request journeys from licensed private hire operators, with real-time tracking and secure payment of the booking fee
• Barber Booking: Book appointments with local barbers
• Beauty Services: Book appointments with local beauty service providers
• Cleaning Services: Book local cleaning providers
• Mobile Applications: iOS and Android apps available on the App Store and Google Play Store
• API Access: Developer API for integrating Nyata AI functionality into third-party applications
• Web Platform: Browser-based access to certain features

3. Eligibility

You must meet the following requirements to use our Services:

3.1 Age Requirement

• You must be at least 18 years old to create an account or use any part of our Services
• By creating an account, you confirm that you are 18 or over
• If we learn that an account belongs to someone under 18, we will close it and delete the associated data in line with our Privacy Policy

3.2 Legal Capacity

• You must have the legal capacity to enter into binding contracts
• You represent that you are not prohibited from using our Services under UK law
• You agree to use the Services in compliance with all applicable laws and regulations

4. User Accounts

4.1 Account Creation

To access certain features, you must create an account by providing:

• A valid email address
• A secure password
• Any additional information requested during registration

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access or security breach
• Ensuring your account information is accurate and up to date

4.3 Account Deletion

You may delete your account at any time through:

• The in-app settings (Profile → Settings → Delete Account)
• Our web-based account deletion page
• Emailing us at ibrahim@nyataai.co.uk

Account deletion is permanent and cannot be undone. We will delete or anonymise your personal data in line with our Privacy Policy, except for limited records we are legally required to keep for a set period (for example, payment and transaction records needed for tax and accounting purposes).

5. Taxi Booking Services

By using our taxi booking feature, you agree to the following terms:

5.1 Service Description

Nyata AI is a technology platform. When you request a journey, we pass your booking to a licensed private hire vehicle (PHV) operator partner, which accepts the booking and dispatches one of its licensed drivers. The contract for your journey is with that operator. Nyata Ltd does not itself provide transportation services and does not act as a private hire operator.

5.2 Booking Fee

• A non-refundable booking fee of £2.00 is charged when a driver accepts your booking
• This fee covers platform costs and is separate from the fare you pay for the journey
• Payment is processed securely via Apple Pay, Google Pay, or card payment through Stripe

5.3 Payment Authorisation

5.4 Fare Payment

• The fare displayed in the app is an estimate only
• The final fare is set by the operator in line with its published tariff and any applicable licensing conditions
• You pay the fare as indicated in your booking (cash or card)
• Additional charges may apply for extras (e.g., Temple Meads pickup, airport, extra passengers, large luggage)

5.5 Cancellation Policy

• Before driver accepts: Cancel free of charge (hold released)
• After driver accepts: £2.00 booking fee is non-refundable
• No-show: If you don't appear at pickup within 5 minutes of driver arrival, the booking may be cancelled and the fee is non-refundable

5.6 Verification Code

For your safety, you will receive a 4-digit verification code when a driver accepts your booking. You should:

• Verify the driver's code matches before entering the vehicle
• Check the vehicle registration matches the app
• Confirm driver identity using the photo provided

5.7 Operator and Driver Licensing

Our operator partners must hold a valid private hire operator licence, and their drivers and vehicles must be licensed by the relevant local authority (such as Bristol City Council). Driver vetting, including background checks, and ongoing licence compliance are the responsibility of the licensed operator and the licensing authority. Nyata Ltd does not carry out criminal record checks on drivers. We display licence information supplied by the operator so you can check it, but we do not guarantee its ongoing validity.

5.8 Your Responsibilities

• Provide accurate pickup and destination addresses
• Be ready at the pickup location at the scheduled time
• Treat drivers with respect and courtesy
• Wear seatbelts as required by law
• Not smoke, consume alcohol excessively, or engage in illegal activities in the vehicle
• Pay for any damage you cause to the vehicle

5.9 Ratings and Reviews

After each trip, you may rate your driver. Ratings help maintain service quality. False or malicious ratings are prohibited and may result in account suspension.

6. Other Booking Services

6.1 Barber Booking

Our barber booking service allows you to book appointments with local barbers. Payment for barber services is made directly to the service provider, not through Nyata AI.

6.2 Beauty Services

Our beauty services marketplace connects you with local beauty professionals. Payment for beauty services is made directly to the service provider.

6.3 Cleaning Services

Our cleaning services marketplace connects you with local cleaning providers. Prices, scope of work and payment are agreed with the provider, who is responsible for carrying out the service.

6.4 Third-Party Service Providers

Barbers, beauty professionals and cleaning providers are independent businesses, and taxi journeys are provided by licensed operators and their drivers. None of them are employees or agents of Nyata Ltd. Your contract for each service is with the provider, and the provider is responsible for the quality, safety and legality of the service it delivers.

7. Payments and Refunds

7.1 Payment Processing

Payments are processed securely by Stripe. We accept:

• Apple Pay (iOS devices)
• Google Pay (Android devices)
• Credit and debit cards (Visa, Mastercard, Amex)

7.2 Pricing

All prices are displayed in British Pounds (GBP). Taxi booking fees are fixed at £2.00. API and premium service pricing is displayed before purchase.

7.3 Refund Policy

7.4 Disputes

If you believe you've been charged incorrectly:

• Contact us at ibrahim@nyataai.co.uk within 30 days
• Provide your booking reference and details of the dispute
• We will investigate and respond within 14 days

8. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must NOT:

8.1 Prohibited Activities

• Use the Services in any way that violates UK or international laws
• Attempt to harm, harass, threaten, or intimidate other users or drivers
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorised access to our systems or other users' accounts
• Scrape, crawl, or use automated tools to access our Services without permission
• Reverse engineer, decompile, or disassemble any part of our Services, except as permitted by law
• Use our Services to distribute spam or unsolicited communications
• Impersonate any person or entity, or falsely claim affiliation with any organisation
• Make false or fraudulent bookings
• Abuse the refund or cancellation system

8.2 Content Restrictions

You must not use our Services to create, share, or transmit content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Infringes on intellectual property rights or other proprietary rights
• Contains sexually explicit material or promotes sexual exploitation
• Promotes violence, discrimination, or hatred against individuals or groups
• Contains false or misleading information
• Violates the privacy or publicity rights of others

9. User Content

9.1 Your Content

You retain ownership of any content you submit, post, or display through our Services ("User Content"). By submitting User Content, you grant us a non-exclusive, royalty-free licence to use, copy, store, process, and display it for the purposes of:

• Providing and operating the Services for you
• Displaying ratings and reviews
• Complying with legal obligations

This licence covers intellectual property in your content only. Where your content includes personal data, how we use it (including whether and how it is used to improve our services and AI features) is governed by our Privacy Policy and your rights under data protection law, not by these Terms.

9.2 Ratings and Reviews

When you submit ratings or reviews:

• They must be honest, accurate, and based on genuine experience
• They must not contain personal attacks, profanity, or discriminatory language
• They may be displayed publicly and shared with service providers
• We reserve the right to remove reviews that breach these Terms

10. Intellectual Property

10.1 Our Intellectual Property

The Services, including all content, features, functionality, software, designs, text, graphics, logos, and trade marks, are owned by Nyata Ltd and are protected by UK and international copyright, trade mark, and other intellectual property laws.

10.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

10.3 Restrictions

You may not:

• Copy, modify, distribute, or create derivative works from our Services
• Use our trade marks, logos, or branding without written permission
• Remove or alter any copyright, trade mark, or proprietary notices

11. API Terms

11.1 API Access

If you use our API, additional terms apply:

• You must create an account and obtain an API key
• API keys are personal and must not be shared
• You are responsible for all activity under your API key
• We may impose rate limits and usage quotas

11.2 API Usage Restrictions

When using our API, you must not:

• Exceed rate limits or attempt to circumvent usage restrictions
• Use the API in a way that could damage or impair our Services
• Resell or redistribute API access without written permission
• Use the API for any unlawful or prohibited purpose

11.3 API Changes and Termination

We reserve the right to:

• Modify, suspend, or discontinue the API, giving reasonable notice where we can
• Change API pricing, rate limits, or features, with prices shown before any purchase
• Revoke API access for breaches of these Terms

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in the app or website
• Contacting us at ibrahim@nyataai.co.uk

12.2 Termination by Us

We may suspend or terminate your account and access to the Services if:

• You seriously or repeatedly breach these Terms or our Acceptable Use Policy
• You engage in fraudulent or illegal activities
• You abuse drivers, other users, or staff
• You have excessive no-shows or cancellations
• We are required to do so by law
• We discontinue providing the Services

Where it is safe and lawful to do so, we will tell you why. We may act immediately where there is a risk to the safety of others or to our systems.

12.3 Effect of Termination

Upon termination:

• Your right to access and use the Services will immediately cease
• We will delete or anonymise your account data in accordance with our Privacy Policy
• You remain liable for any fees or charges incurred before termination
• Any pending bookings will be cancelled
• Sections of these Terms that by their nature should survive termination will remain in effect

13. Disclaimers

13.1 No Additional Warranties

To the extent permitted by law, we do not give any warranty or promise:

• That the Services will be uninterrupted, error-free, or secure at all times
• About the accuracy, reliability, or completeness of information provided by the AI or third parties
• About the availability, quality, or conduct of drivers, operators or other service providers

13.2 AI-Generated Content

Our AI-generated responses:

• Are for informational purposes only and should not be considered professional advice
• May contain errors, inaccuracies, or outdated information
• Should be independently verified before relying on them
• Do not constitute medical, legal, financial, or other professional advice

13.3 Transportation Services

We do not provide transportation services directly. Subject to section 14.2, we are not responsible for:

• The conduct, actions, or negligence of operators or drivers
• The condition or safety of vehicles
• Delays, route choices, or driving quality
• Loss of or damage to personal property during transit
• Any accident, injury, or incident during your journey caused by an operator or driver

13.4 Third-Party Content

We are not responsible for:

• User-generated content
• Third-party websites, services, or resources linked from our Services
• The accuracy or availability of information from external sources

14. Limitation of Liability

14.1 Maximum Liability

Subject to section 14.2, our total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the greater of:

• £100 (one hundred British pounds), or
• The amount you paid us in the 12 months before the claim arose

14.2 Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Any other liability that cannot be excluded or limited under UK law

15. Indemnification

If you use the Services in breach of these Terms or the law, you agree to compensate Nyata Ltd for reasonable losses, costs and expenses (including reasonable legal fees) we suffer as a direct result of:

• Your breach of these Terms
• Your violation of any rights of another party
• Unlawful User Content you submit
• Your conduct during taxi journeys or other bookings
• Any damage you cause to vehicles or property

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you also keep the benefit of any mandatory consumer protections under the law where you live.

16.2 Jurisdiction

Disputes may be brought in the courts of England and Wales. If you live in Scotland, you may also bring proceedings in Scotland, and if you live in Northern Ireland, you may also bring proceedings in Northern Ireland.

16.3 Dispute Resolution

Before filing any legal claim, we encourage you to contact us at ibrahim@nyataai.co.uk so we can try to resolve the dispute informally.

17. Changes to These Terms

We may modify these Terms from time to time. When we make changes:

• We will update the "Last Updated" date at the top of these Terms
• For material changes, we will notify you via email or in-app notification before they take effect
• Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms
• If you do not agree to the changes, you can stop using the Services and delete your account

18. Contact Information

If you have questions, concerns, or feedback about these Terms, please contact us:

By using Nyata AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.